1.    Click Start, then type “cmd” in Start Search and press Enter

2.    In the command mode, enter the hostname:

ping   www.yourdomain.com      (example: ping   www.wcpdemo.com)

and then enter

tracert   www.yourdomain.com   (example:  tracert   www.wcpdemo.com)

If it’s your email connection problem, then enter

ping   mail.yourdomain.com      (example:  ping  mail.wcpdemo.com)　tracert   mail.yourdomain.com   (example:  tracert mail.wcpdemo.com)

If it’s your website connection problem, then enter 

ping    www.yourdomain.com       (example:  ping   www.wcpdemo.com)

tracert    www.yourdomain.com    (example:  tracert   www.wcpdemo.com)

If it’s your FTP connection problem, then enter

ping   ftp.yourdomain.com         (example:  ping   ftp.wcpdemo.com)

tracert     ftp.yourdomain.com      (example:  tracert   ftp.wcpdemo.com)

3.    The network results will look similar to :

4.    How to read the results: 

 Each line of output represents 1 "hop" on your trip across the Internet to our network and includes the time, in milliseconds, that it took to traverse that hop. If you see times over 350ms, or over 1 second, or asterisks (*), then that is the point on the Internet where you are being slowed down. Please contact your ISP.

Note: Only if your tracert result shows a slow hop on our network, we will need you to send the entire result of your network test to us for investigation.

5.    To dump the results:

  i)  Right click

   ii)  Choose ’Select All’

   iii)  Press the ’Enter’ key once  (this step is to copy)

   iv)  Paste the clipboard contents into your email message (CTRL-V or edit->paste)

6.    After you have dumped the results, please send them to [email protected] for investigation.