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FAQ

My FTP suddenly times out, disconnects or not giving me any access.

Here are some symptoms may match your situation:

If you are using Dreamweaver, Dreamweaver gives the error message "Waiting for Server" followed by "An FTP error occurred - cannot get remote folder info" and then a disconnect notice. Other FTP clients and programs that you try to connect with just timeout and disconnect.
You think it should be Communilink problem because you have not modified your own settings since the last time you used FTP successfully.
You seem to be being blocked from using FTP.
Suddenly you only have access to certain directories in ftp, but not others deeper down the directory trees.
Turning Passive Mode on or off makes no difference.
From a shell prompt, you can "cd" and navigate through all your directories.

The solutions:

Check your personal firewall/security settings (programs like Norton Anti-Virus or Zone Alarm, ) to make sure that they are configured to allow your FTP access.
Try turning these programs completely off and retry FTP.Try using FTP from a different computer at your same location.
Try using FTP from a different computer at a different location outside your building that gets internet access from a different provider or that is on a different network.
Check the connection from your PC to Communilink server.

Do the test in DOS mode and send the result to

[email protected] for checking.

ping ftp.yourdomain.com

tracert ftp.yourdomain.com