FAQ

If the domain name registered by CommuniLink, please find following method for domain renewal:

It depends on the level of modification complication. It costs HK$400 up.

Yes, HK$150/page will be charged to change the template. If there are more than 10 pages, please contact our customer service officer for price details.

Yes, minimum 5 pages, please contact our customer service officer for price details.

Yes, the price will be calculated based on the web hosting service fee, domain registration fee and the web development fee. Please contact our customer service officer for price details.

HK$200/page will be charged for the website content modification. If there are 10 or more pages, please contact our customer service officer for price details.

You may send the web site content to us by email , customers usually provide the files to us through FTP if the file size is too big.

CommuniLink will notify you that the domain expired via Email , one or two months before the expiration date unless you use the domain name of Hong Kong . However, HKDNR will send an Email of renew domain notification to who use the domain name of Hong Kong .

You will be able to upload up to 1GB to store your files via this online system.

Generally, there are two steps to transfer your web hosting service to CommuniLink:

Firstly, you must choose and register a domain name. You may get a domain though CommuniLink.    

Upload the designed website files to the folder named "public" in FTP so that the visitors will be able to browse your page through the browsers such as Internet Explorer.

PayPal is a global leader in online payment solutions with more than 200 million accounts worldwide. Available in 190 markets and 24 currencies (including HK Dollars) around the world, PayPal enables global E-commerce by making payments possible across different locations, currencies,   and languages. Using Paypal is no monthly and set up fees ， Paypal charge you 3.4% and HK$2.35 only when the transaction succeed.

You just need to fill up a simple online application form https://www.paypal.com/hk/mrb/pal=PZ3NTS9KTNDB2  to complete the registration.After the application, you can integrate your registered PayPal account with CommuniLink Online shop. So if the customers want to order your products, they can browse paypal sitevia your online shop system, and use credit card to settle the payment to your shop in PayPal.

Refund information can be found in our Terms and Conditions in the following sections:

• 30-Day Money Back Guarantee
• Cancellation Policy

CommuniLink will notify you that the domain expired via Email , one or two months before the expiration date unless you use the domain name of Hong Kong . However, HKDNR will send an Email of r enew d omain n otification to who use the domain name of Hong Kong .

Yes. We have a hosting plan with special pricing or free of charge for qualified Non-Profit Organizations. To lean more about this plan, please contact CS Dept.

All of the image you used on your web pages must be uploaded to the folder named “public_html” in FTP. Otherwise you cannot see the image via any browsers such as Internet Explorer.  

Different Domain Registrar will have different ways to modify the contact information or manage Domain.Generally, Domain Registrar will send you an Email containing your Domain Authorization Information, so that you can modify your DNS.

You can call (852) 2319 1313 to get the information from HKDNR.

International Domain /Domain Name of China

CommuniLink will help you to register domain and create the email server account at the date we receive your payment. Generally, it will take 24 hours to register a domain. You can use the email service once the registration is completed.

CommuniLink will assist our customers to transfer domain to CommuniLink Email Server, if you are using another Domain Email Hosting Service, we are always pleased to hear from you, our customer service hotline is: (852) 29980808. Our professional account manager will listen carefully for your requirements and provide the proper information and assistance to you.

CommuniLink provides six Domain Email Hosting Service Plan to our customers. You can choose one of these plans according to the quantity of Email accounts and the space storage. If all six plans cannot meet your requirements, we are always pleased to hear from you, our customer service hotline is: (852) 29980808. Our professional account manager will listen carefully for your requirements and provide the customize service plan to you.

All email accounts has email-forwarding feature so that you can set to forward all incoming mails to a specific email account automatically.

Yes, users could set the email space quota for a specific email account via Email Management Platform - Email Manager.

There are two different ways to send and receive email:

You could manage your email accouts by Email Manager. We provide a web interface - Email Manager, to our customers so as to let all of you could manage your email accounts and set the password easily.

Step 1 ：

When the account is actived, you will receive an Email with subject of “CS Center Login Information". As long as you follow the instructions in the Email, you can login  to the CS center ( Online Customer Service Center ). https://support.communilink.net

Yes. You could transfer your file from MAC to our system by Fetch. And you could also use Telnet and the POP e-mail program (e.g. Eudora, Claris E-mail and Netscape Mail)

Normally, with all require document or information provided and payment confirmation, the account can be setup within an hour during office hours.

You will receive an email with your account information, user name and password after account setup. Since Internet may not yet update your domain status, you can then start uploading your site by IP. You will have access to your account 24 hours a day.

For details, please refer to http://www.communilink.net/p5-en-change_dns.html

Different Domain Registrar will have different ways to modify the contact information or manage Domain. Generally, Domain Registrar will send you an Email containing your Domain Authorization Information, so that you can modify your DNS.
 

If you registered Domain Name through CommuniLink, Please choose your domain category:

 Domain Name of Hong Kong (e.g..hk, .com.hk, org.hk)

 International Domain /Domain Name of China (e.g. .com, .net,.cn,.com,.cn)

Domain Name of Hong Kong

HKDNR will send you an Email about your Domain Authorization Information, so that you can modify your DNS.

If you forget or loss your Domain Authorization Information, you can call (852) 2319 1313 to get the information from HKDNR.

International Domain /Domain Name of China

Generally, Domain Registrar will send you an Email about your Domain Authorization Information, so that you can modify your DNS. .

If you forget or loss your Domain Authorization Information, you can call (852) 29980833 or Email to [email protected] to get the information from our Supporting Manager. The email relating to the password will be sent to the Registrant Contact Email address only,

You can also complete a “Modification of Primary Contact/ Domain Information Form” to modify your account information. Please note that the “Modification of Primary Contact/ Domain Information Form” must be printed on stationery of the account holders’ company. And the form should be sealed with the company seal. Please complete it and fax to (852) 2998 0800. If you created an individual account please fax the form with your HKID photocopy to (852) 2998 0800.

Sorry, we can’t. You’re suggesting contact with your Domain Name Registrar or the intermediaries for the Domain Renewal issues.

Yes you can.

After we received your payments, we will create a n account for you on your DNS, so that you can upload your website files and create an Email address.

After that, you can choose to modif y domain name by your self or ask CommuniLink to help you to transfer your domain name . Click here to get the details.
 

WHOIS is the database of all domain name registrars (owners). WHOIS contains information about the domain name, nameservers, registration, and sometimes the expiration dates.

You can see if your desired domain name is available or not by WHOIS.

Below website can provide you the WHOIS for some domain extension.

http://www.communilink.net

http://dnsstuff.com

We support all TLD (top level) domains (.hk, .cn, .com, .net., .org, .info, .biz, .cc)

For more detail and the price, please visit:

http://www.communilink.net/p20-en-regdns.html

You don’t need to submit any documents to register the internationalised domain name or the domain name of China . However, if you want to get a domain name of Hong Kong ( e,g, .hk), you need to submit the proper documents.

After receive the payment and the proper documents, CommuniLink will help to apply your domain name to Domain Registrar immediately. Later, you will receive an Email Notification. In general, the registrar needs 24-36 hours to proof your application form.

CommuniLink supports Chinese domain name in .hk. i.e. 域名.com, 域名.com.hk or 域名.hk.
You may register the doamin name through CommuniLink.
For Chinese domain name, it is only avilable for joining Domain Redirect or DNS Service.

The domain registrar will disclose your domain information on WHOIS to assist people to obtain information about your registration record of domain names. The data you provided used for lawful purposes only. And we guarantee that your personal information will not sell to the third party.

No. 

You need to complete the on-line application form. When we received the payment, we will submit your application form to the domain registrar.

1. Open Outlook 2003 ， From the Tools menu, choose "Accounts."

2. Enable Add an email account, and then click Next 

3. Select your email account and click Change 

     (b)    Click on More Settings

 

 

5. Under the Advance page, update the Outgoing server (SMTP) value from25 to 2620

6. Click on OK to apply the setting.   Then click on Next and Finish to complete the setting.

 

 

You don’t need to do that. CommuniLink launches ”Domain Email Redirect” service . You don’t have to apply Email Service to all of your domains, the service details as followings:

Domain Email Redirect Service ：

You have 2 domains: The first domain name (aaa.com)

The other domain name (bbb.com)

Apply the Domain Email Redirect Service of CommuniLink, and set to forward your Email to the first domain (aaa.com).

If you receive the incoming mails to the second domain (bbb.com)

The email will forward to the same email address under first domain.

Feature and Service Introduction ：

As long as you have a domain name (aaa.com, for example) under CommuniLink Email Service, you can apply our ”Domain Email Redirect” service. Our service allows you to direct incoming messages from one domain to another. When you got the incoming mails to the Email address such as [email protected] , it will automatically forward to the email address for your specific domain such as [email protected] .

If you always receive the junk mail but the recipient is not your email address, it is possible because the spammers use special programs that extract your email addresses from Web sites and Usenet postings, but not due to the service error.

These kinds of emails always change or blind the recipient in order to make you believe is an error from server. In addition, CommuniLink server will add server name ( @SERVERNAME.COM , for example ) to recipient address automatically. The best way to avoid ending on a spammer’s mailing list when you post to a Web forum or a newsgroup, you can disguise you Email Address in Newsgroups, Forums, Blog Comments, Chat.

Communilink Internet Limited is a licensed Internet service provider (SBO license:1218) in Hong Kong . So w e will not allow our servers and services to be used for the purpose of sending spam .

Generally, “Anti Spam” could help you to clear your mailbox from different kinds of advertising and obscene emails, but the number of success rate is depends on the rules and principles the providers set.

Most of the Email Service Providers use the following procedure to verify the Spam Email:

1. Verify OpenRelay (ORDB.org)
2. Verify the Public Blocked list (spamcop.net, mail-abuse.org)
3. Verify DCC list (rhyolite.com)
4. Verify Pyzor & Razor list
5. Apply Bayesian auto learning & filtering.

However, technology is developing rapidly nowadays. Relying on the “Anti Spam” procedure as we mentioned above is not enough.

We know the procedure is not efficient, therefore CommuniLink launches a new “Anti Spam” system: “Spam Controller”. This brand new system can “Learn by itself”! If the spam emails on the controller platform was not released, our system will analyze the emails per day and record the characteristics in order to improve its blocking system! You have no longer to worry about the slippery spammers could escape from the anti-spam systems! For details, please refer to http://www.communilink.net/p58-en-spam_controller.html

CommuniLink provides “Catch SMTP” service, so that you could monitor all your outgoing and incoming emails. You do not need to change any settings of your email account, the email system will automatically backup your out-going and incoming mail messages, and send to the specific email address. The senders will not aware of this back up. For more details, please refer to http://www.communilink.net/p79-en-smtp.html

There are several reasons for getting problem to send and receive Email in China . Including instability of the bandwidth, problems of connection or server, you must notice the error code of your outgoing and incoming emails for verification. 

When your mailbox is over the size of limit, you are not able to send or receive Email. You have to delete some emails, or you can use the Email client such as Outlook to download all of your mail messages to your computer so as to release the mailbox using storage.

You can configure an Email client such as Outlook 2003. Turning on “Cached Exchange Mode” when you are setting up the Outlook. A copy of your mailbox is stored on your computer. This copy provides quick access to your data and is frequently updated with the mail server. You can check your Email even if a connection from your computer to the server isn’t available.

Similar Symptoms:

A secure connection to the server could not be established.
Account: ’accountname’ Server: ’servername’, Protocol: POP3, Port: 995, Secure (SSL): Yes, Error Number: 0x800CCC 1A

Possible Cause:
 

Client’s Anti-Virus program does not support SSL.
 

Resolution:
 
1) Disable the scanning email feauter in your Anti-Virus
 
2) Disable the SSL setting in mail client

Causes:

1) You are not connected to the Internet or a network

2) Wrong setting in POP3  or SMTP fields.

3) DNS server error

3) Domain Name expired

Resolution:

1) Contact your ISP to fix the internet problem

2) Check your setting in Outlook / Outlook express.
     Any spelling mistake cause error on receiving or sending email.
     pop3: mail.yourdomain.com
     smtp: smtp.yourdomain.com or your ISP’s smtp

3) Contact your DNS service provider to check for your domain pointing status.

4) Contact your Domain Registrar to renew your domain name.

IMAP4, the latest version, is similar to POP3 but offers additional and more complex features. For example, the IMAP4 protocol leaves your email messages on the server rather than downloading them to your computer. If you wish to remove your messages from the server, you must use your mail client to generate local folders, copy messages to your local hard drive, and then delete and expunge the messages from the server.

With IMAP (Internet Message Access Protocol) you read your mail while it is still on the mail server. Because your mail remains on the server, you can access it from any IMAP-configured computer with internet access. Whether you are at work, at home, or traveling around the world, all of your messages are available to you.

POP (Post Office Protocol), on the other hand, is designed to handle offline operations. POP downloads e-mail to the PC, generally removing it from the central server. After messages are moved onto the desktop of the current local computer and deleted from the server, you then manipulate them on your desktop. Therefore, POP e-mail is only available on that specific desktop computer. E-mail stored locally using POP may not have a back-up system in place and would be vulnerable to loss in the event of a computer crash, whereas with IMAP, e-mail messages and folders are backed up nightly by Communilink Server and are available in case of loss.

However, for IMAP users, as email store in server, please ensure you have enough email space with Communilink in order to keep receiving the incoming email.

The email account you want to create is in your Forward List which functions as virtual email account.

2) You will see the email account name that you tried to add

3) Click Delete Button

4) Confirm Delete

5) Create the email account again.

Here below example for 10.4

Example for 10.3 and 10.5

Before starting, to avoid errors while setting up Mail, make sure that you are connected to the Internet. If you cannot be connected to the Internet, you may still set up Mail, but additional steps will be required.

1) In the Dock, click on the Mail icon.

2) If this is the first time you’ve opened the Mail application, you will immediately be brought to the New Account  setup assistant.

Click the Continue button at the bottom right and skip to step 6 below.

3) If you’ve opened Mail before, wait for Mail to open then click on the Mail menu at the top left of your screen and select Preferences.

4) Click on the Accounts icon at the top of the window.

5) Click on the plus sign ( + ) at the bottom left of the window, circled in the example below.

6) In the General Information area, set the Account Type to "POP."

        a) Enter "Main Account" (or a description of your choosing) for the Account Description.

        b) Enter your name in the Full Name field.

        c) Enter your e-mail address in the Email Address field.The window should now look like the example below.

        d) Click the Continue button.

7) In the Incoming Mail Server area

        a) Enter "mail.yourdomain.com", substituting"yourdomain.com" with your actual domain name into the Incoming Mail Server field. ( ex: mail.wcpdemo.com)

        b) Enter your username into the User Name field

        c) Enter your password in the Password field.The window should look like the example below.

Note: If you get an error like the example below, this either means you are not connected to the Internet or that your e-mail username or password are incorrect. Try retyping both of them making sure the "Caps Lock" key on your keyboard is not on.

Click the Continue button and go on to step 8.

8) In the Outgoing Mail Server area, enter "smtp.yourdomain.com" in the Outgoing Mail Server field. (ex: smtp.wcpdemo.com)

Check with your specific ISP for exact Outgoing server settings

Click the Continue button.

User can also change his/her password after login to Office Clink.

http://office.yourdomain.com (e.g. http://office.wcpdemo.com)

1.             Click “Email Accounts”

2.             Click “Modify User” button

Forward function in Email Manager is used to forward username1@yourDomain to username2@otherDomain (e.g. [email protected] à[email protected])

1.  Click “New Forwards”

2.  In the “Add Forward Account”, type in the following information:

Example:

Name: outside

Forward Email Address: c[email protected]

 

 

3.  Click “ADD” button

 

4.  You will see that [email protected] is appended to support Email Account

 

 

 

Note: [email protected] will NOT RECEIVE any emails as all [email protected] is forward to [email protected]. If you want to receive emails from both account, you have to follow Part C “Forward to and Save copy of email”.

There are three major issues that could cause your site to not be available from your web browser.

1. The domain name registration hasn’t propagated yet. It takes approximately 24 - 72 hours for any newly registered domain to show up on the Web. During this 24 - 72 hour period, important information about the domain name (including information about its name servers, registrar, and contact information) is being sent to all of the name servers around the world. You will not be able to access your domain until all of the name servers that lie between your local computer and your server have received and processed this information. A similar process occurs any time a domain is renewed after its expiration date. If you renew your domain before its expiration date, however, no downtime will be experienced.

To check the status of your domain name registration, you can perform a WHOIS search  on the Internet.

2. Your domain name registration has expired. Domain names will go off-line if they have expired. You can also perform a WHOIS search  to check the status of your domain registration as well. If the Status field reads anything other than Active, you should contact our Support Dept .

3. The Name Servers aren’t set correctly. If your domain is registered with us, please contact our Support Dept. Otherwise, please make sure you configure your domain DNS servers to DNS1.COMMUNILINK.NET and DNS2.COMMUNILINK.NET.

First check the obvious. While viewing the Outbox, click View --> Current View and be sure it is set to "Show All Messages". Also verify that "Show replies to my messages" is not checked. If you then see the unsent message you can delete it normally. You should then click File --> Folder --> Compact.

If the Current View setting is correct, then the "Outbox.dbx" file has been damaged. This can be caused by antivirus programs scanning outgoing email. This scan is not necessary to protect your computer if you still have antivirus system scan running in the background, so disable all email scanning to prevent future damage.  To repair the Outbox, close Outlook Express and delete "Outbox.dbx" in your store folder. A new Outbox will be created automatically when you re-open Outlook Express.

Here are certain files for your cgi programs

• Home Path /home/yourusername (ex: /home/wcpdemo)
• Sendmail Path /usr/lib/sendmail
• Perl Path /usr/bin/perl
• Python /usr/local/bin/python
  
  
  
  

In order to have your login information emailed to your valid email address you will have to contact our Support Team via email at [email protected].

Please include:

• the account username
  
• the account password
  
• domain name
  

We need this information to verify you as the account holder.

Domain Redirect is a tool to set your domain to an assigned website.

If you did not register your domain name through CommuniLink, please contact your domain registrar for assistance with renewing your domain name.

To renew a domain registered through CommuniLink:

1. For the .hk domain please send the payment to HKDNR of http://www.hkdnr.net.hk directly. They should send an email notification before your domain expiration.
2. For the other domains, You’ll receive the email invoice 1-2 months prior to its expiration. Please refer to instruction in the email to renew the domain. 
3. If you wish to renew the domain more than one year, please contact our CS Dept to revise the invoice.
4. To settle the payment by credit card online please visit https://secure.communilink.net/payment/

Important: Renew your domain at least 30 days prior to its expiration to avoid the risk of losing your domain and ensure that your renewal is successfully processed.

• Your domain is within 10 days of the expiration date
• Your domain name was registered or transfered within the last 60 days.
• Your domain name may be locked as the result of a dispute being investigated.

If you have posted your email address on a newsgroup, bulletin board, or signed a web-based guestbook, spammers may have found your address that way. They also get domain name registration (WHOIS) records, collecting the email addresses of administrative, technical and billing contacts for domains; they often try at possible addresses as well.

After the spammers have your email address, they put it along with thousands of others in the BCC (blind carbon copy) field of a mail, effectively hiding your and thousands of other email addresses.

User must required a Unix Platform hosting service which includes Web Control Panel (WCP) feature.

Then, follow the instructions below:

2. Click Free Software and then click Access Counters.

3. Click Overview to learn more about this function

4. Click Setting on the left-top corner to start installation

5. Click Install button to setup the counter

6. Follow the instruction in WCP to add a new counter page

User must required a Unix Platform hosting service which includes Web Control Panel (WCP) feature.

1.  Login to WCP 
       

2.  Click Free Software and then click Form Processing.

 

 

3.  Click Overview for Form Processing description.

 

4.  Click Install button to setup the Form Processing

 

 

5.  The program execute path then shown at the bottom.

 

6.  You can change the email address or program path, etc by click Change button.

 

 

User must required a Unix Platform hosting service which includes Web Control Panel (WCP) feature.

 

1.   Login to WCP 

2.  Click Free Software and then click Postcards.

 

 

3.  Click Overview for Postcards description

 

4.  Once ready, click on Install.

 

 

 

5.  The program path is shown at the bottom of the page.

 

6.  For adding more postcards or deleting it, follow the instructions shown in in WCP

 

 

User must required a Unix Platform hosting service which includes Web Control Panel (WCP) feature.

Then, follow the instructions below:

 

4.  Click on Install.

 

 

5.   Copy below script on your designated web page

 

 

 

 

6.  Click on Change to modify the date format.

 

Follow these steps to turn off incoming and outgoing email scanning:

1. Start Norton AntiVirus. If Norton AntiVirus is installed as part of Norton SystemWorks or Norton Internet Security, then start that program.

2. Click Options. If you see a menu, click Norton AntiVirus.

3. In the left pane, click Email.

4. In the right pane, uncheck Scan outgoing Email and incoming Email

5. Click OK. 

6. Close Norton AntiVirus

You may simply visit our webmail webpage at http://weboffice.com.hk to check your email via website.

When your mailbox capacity is full or near full, error message will be encountered when you delete your email :

Server response: [ALERT] You exceeded your mail quota.

As a copy of deleted messages will be copied to the trash as a backup, Therefore, if your mailbox does not have enough space for e-mail copy, the error message will be displayed.

You may either choose one of the following method to solve the above error:

1.       Clear the message in trash folder.

2.       Download messages to your email client .eg: Outlook

3.       Increase the capacity of your email box via Email Manager

4.       Send e-mail to our Technical Support Department ([email protected]) to delete your email at once.

Note: CommuniLink could only delete all the email in webmail at once. We will not selectively delete the e-mail. Please also provide your user names, passwords and folder name in the e-mail.

After you have dumped out your data into a file as dbname.sql, you can upload this database file by FTP to your home directory. (/)

Once you have uploaded the dump file to your account, get a shell prompt on our system using telnet.

• Telnet YourFTPIP  (ex: telnet 203.124.10.90)
• Insert your FTP login and and password
• Then type  mysql -p dbname < /home/username/dbname.sql

Yes, we do. Our newest server supports MySQL 5 for our new and some of our current users.

If you want to migrate your existing database MySQL 4 to MySQL 5, please contact our Customer Service Department for your service migration.

Note:There have been many changes from MySQL 4 to MySQL 5, it is your responsibility to ensure that your database is compatible with MySQL 5 before migrating.

User must acquire the Extra FTP service or has Unix Professional Plan or above.

1.   Login to WCP

     http://wcp.yourdomain.com

     ex: http://wcp.wcpdemo.com

 

3.   Click on Overview and Rules on the left-top corner and read them carefully before set up the account.

 

4.   Click Setting on the left-top corner

   

5.   Insert the Login name for your extra ftp accounts, such as ftpdemo.

     Then, insert the password for this user.

     Also set the restricted area for this account, such as 

     /public_html/ftpdemofolder or /ftpdemofolder .

 

Note: The "Restricted Area" is a directory on your account where this FTP account has restricted access. Click "Click here" for directions on setting the "Restricted Area". By default, the Restricted Area for extra FTP accounts is "/public_html/".

 

6.   Tick "I have read the rules" after you have read the rules and then click Add button. The restricted area folder will be automatically created in your web serve. For reset password, change the restricted area or delete account, click Edit/Detete

 

7.   The FTP server Name for extra ftp account is shown at the bottom of Overview, such as  ftp1.yourdomain.com, NOT ftp.yourdomain.com

     ex: ftp1.wcpdemo.com

For Unix Platform user, follow the step to change your FTP password

1. Login to WCP (Get your WCP password)
2. http://wcp.yourdomain.com
   eg: http://wcp.wcpdemo.com

2. Click Account and then click Password Change

3. Click Change FTP Password

4. Insert your current FTP password and two times new password.
   Note: If you forget your current FTP password, you have to send email to [email protected]to reset for you before you change in WCP.

5. Click Change Password

Note:
Effect: Telnet and FTP !!
The password is letter-case sensitive, meaning an ’A’ is not the same as an ’a’.

You may use letters, numbers, and other special characters on your keyboard.

The new password must be six (6) to eight (8) characters long.

The new password must contain at least three (3) letters (a-z) and two (2) digits (0-9).

• If you are using Dreamweaver, Dreamweaver gives the error message "Waiting for Server" followed by "An FTP error occurred - cannot get remote folder info" and then a disconnect notice. Other FTP clients and programs that you try to connect with just timeout and disconnect.
• You think it should be Communilink problem because you have not modified your own settings since the last time you used FTP successfully.
• You seem to be being blocked from using FTP.
• Suddenly you only have access to certain directories in ftp, but not others deeper down the directory trees.
• Turning Passive Mode on or off makes no difference.
• From a shell prompt, you can "cd" and navigate through all your directories.

• Check your personal firewall/security settings (programs like Norton Anti-Virus or Zone Alarm, ) to make sure that they are configured to allow your FTP access.
• Try turning these programs completely off and retry FTP.Try using FTP from a different computer at your same location.
• Try using FTP from a different computer at a different location outside your building that gets internet access from a different provider or that is on a different network.
• Check the connection from your PC to Communilink server.

If you’re planning on using Microsoft FrontPage to manage your web site, there are a couple of issues
things you may want to keep in mind: There are two worlds. The General Unix hosting world, and the Microsoft world. While this is not necessarily a bad thing, Microsoft had indeed decided to play by its own rules. As a result, FrontPage does not always conform to the rules of Unix, so you should be extremely careful when accessing a FrontPage web via FTP. It’s easy to damage the FrontPage web, as well as it’s associated server extensions, and if it happens, you may loose the ability to administrate it from your FrontPage Explorer.

For SpamController User:

You can delete the email account and set to Forward at the same time.

3. Please tick “Forward email”, then fill in the email address that you want to forward to. As the following, the

setting is to forward the email to [email protected] after the [email protected] is deleted.

4. Click “Confirm delete”.

5. That Forward mail can be seen in “Forwards”

Either one Outbox.dbx or Sent Items.dbx file is damaged, so mail cannot automatically move to Sent Items from Outbox.dbx. Please delete it, the problem will be solved. It is because Outbox.dbx and Sent Items.dbx file is one of the system file, so the system will create the new one when this two system files cannot be found. Therefore, it will not affect the system when you delete them.

Before you delete this two files, please understand two main points as below
1. Under Windows XP, dbx file is hidden in Outlook Express.

We suggest you that turn on “Explorer display system file and hidden file” feature, and then you can see all of them. (Tools->Folder Option->View)

When you want to search dbx file, please tick “search system files, hidden files and files” in advanced searching.

Step:
there are two methods. If first one is not work, please use the second method.

Method 1:

Choose File -> Folder -> Compact all Folders

Method 2:

Open Outlook Express. Go to Tools -> Options -> Maintenance, then press “Store Folder”

Copy the path in the box, and then Close Outlook Express.

In the Taskbar, Go to Start -> Run.

Paste the Path to the box (The Path is copied at before), then press OK

To utilize htaccess dynamic password protection on a directory:

1.  Telnet into your FTP account

     telnet ftp.yourdomain.com

2.  Create a passwd file. You can create a passwd file with the "htpasswd" utility on the server.

     run htpasswd -c [filename] [user]
     ex: htpasswd -c .htpasswd testpro

3.  You will then be prompted for a password for the user. Type the password.

     To add a new user to an existing password file, run the command:

     htpasswd [passwd file] [user]
     ex: htpasswd .htpasswd testpro2

     Then you will be prompted for a password for "testpro2".

4.   Create a .htaccess file. You can either create this file locally and ftp the file to the server, or you can edit the  file directly on the server using the text editor pico: pico .htaccess

A standard .htaccess file contains the following:

AuthUserFile
AuthGroupFile
AuthName
AuthType Basic

require valid-user

For example, if you want to protect a directory "testprotect" in your public_html directory, place the following .htaccess file in the testprotect directory. Be sure to include the full path including your home directory for the AuthUserFile. This assumes your document directory is located in /home/wcpdemo/testprotect, and your passwd file is named ".htpasswd" and is located in the members directory.

AuthUserFile   /home/wcpdemo/public_html/testprotect/.htpasswd
AuthGroupFile  /dev/null

CommuniLink provides hosting services – Email and Website services. For programming and website design, please refer to reference books or open sources. If you would like to have further assistance, please do not hesitate to contact our Customer Service Department at 29980808 for special arrangement.

In Unix servers, all folders inside the public_html folder, without an index page, will be exposed to the public.

There are two solutions:

1.      Upload a blank index.html file to those folders

2.      Add an .htaccess file to those folders

The following tells you how to get a command prompt on your own computer, not on our servers.

You may need to get a command prompt on your own computer on occasion in order to do ping, nslookup, traces or other tests, or to get to a place where you can issue a telnet command to reach our systems.

The procedure for getting a command prompt on your own computer depends on your own operating system:

• On Windows 95/98 click Start, then Programs, then click the "MsDos Prompt" icon.
• On Windows 2000 or upper,  click Start, then Run, and then type: cmd.exe and click OK.



• Window Vista or Windows 7 Operation System: click Start, then type “cmd” in Start Search and press Enter



• On any unix system, open a terminal window or get a console.